Hi, first have a look onto these both addons: http://github.com/bestpractical/rt-extension-activityreports <http://github.com/bestpractical/rt-extension-activityreports> http://github.com/bestpractical/rt-extension-activityreports-billing
<http://github.com/bestpractical/rt-extension-activityreports-billing>Think this is what you are looking for. Torsten 2010/8/2 Paul Broadwith <paul.broadw...@blueivy.co.uk> > I didn’t get any response to this – I’m assuming it’s either far too easy > to do and I should know how to do it or it’s too complicated and nobody has > done it … > > > > Can ANYBODY offer ANY suggestions at all or just a pointer in the right > direction? > > > > Kind regards, > > > > Paul Broadwith (MBCS) > > Microsoft Certified Professional > > Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified > for 2010 and Microsoft Registered Partner > > [image: Description: blueivy_logo_emailsig.jpg] > > * * > > *Tel.:* 0845 862 0292 > > *Web:* http://www.blueivy.co.uk > > > > > > *From:* rt-users-boun...@lists.bestpractical.com [mailto: > rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Paul Broadwith > *Sent:* 28 July 2010 20:03 > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] Setting RT to gather stats and bill for tickets > > > > I’m hoping somebody can point me in the right direction or even better, > somebody has already done this. I’ve been using RT for some time now (around > a year) and started really using it heavily in the last 4 months. It’s > great. I love it. But it’s Perl based and I’m not J > > > > What I want to do is effectively get RT to give me some stats on the type > of tickets / comments that have been logged and what they are logged for. I > want to also be able to flag each ticket response as billable or unbillable > and be able to total it up (either manually or preferably automatically). > > > > I have clients on different contracts. Some get server work included, some > server and workstations and some everything. Sometimes a ticket will include > work on servers, workstations or other stuff. When I do some work, I enter > a comment about it and how long it took. What I want to do is enter a > comment, flag whether it’s server, workstation, other or onsite work and > whether it is billable or not. At the end of the month I would like to get a > list of all the comments and group them by workstation / server etc. and say > ‘this month we did 14 hours of work on servers, 52 on workstations’ …. Etc. > etc. I could also then total all the billable work and invoice for that > accordingly as each client has their own queue. > > > > I am about to look at Custom Fields in the hope it will help me, but before > I do this would anybody be able to tell me if this is the way to go or if > there is a better way to do it? > > > > Any help much appreciated. Thanks in advance. > > > > Kind regards, > > > > Paul Broadwith (MBCS) > > Microsoft Certified Professional > > Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified > for 2010 and Microsoft Registered Partner > > [image: Description: blueivy_logo_emailsig.jpg] > > * * > > *Tel.:* 0845 862 0292 > > *Web:* http://www.blueivy.co.uk > > > > > ------------------------------ > > Blue Ivy Limited is a limited company registered in Scotland. Company > number: SC 221649. VAT number: GB 774 8460 88. > Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD > > This email and its attachments may be confidential and are intended solely > for the use of the individual to whom it is addressed. Any views or opinions > expressed are solely those of the author and do not necessarily represent > those of Blue Ivy Ltd. > > If you are not the intended recipient of this email and its attachments, > you must take no action based upon them, nor must you copy or show them to > anyone. > > Please contact the sender if you believe you have received this email in > error. > ------------------------------ > > {Blue Ivy Ltd - ICT For Small Businesses} > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com