Hello RT Users, I need some suggestions...
We recently upgraded our RT from 3.8.0 to 3.8.8, when we did this, the function
that re-opens a resolved ticket upon a reply has stopped working. It used to be
that when we would resolve a ticket, if the original requester replied to the
"resolved" email, either with a "thanks" or "but it still dosen't work" or
whatever, the ticket would reopen automatically. Now, the requesters email
reply
is still entered into the ticket history, but the ticket remains resolved. Any
idea why this might have happened? I know many people would see this as a
"plus"
but I actually need this function.
Thank You,
Eric A. Malain
Network Administrator
Wellpartner, Inc
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