Ah, so this is called everytime a new user emails the system? (sorry, still learning how RT even works :P never mind how it's coded hehe)
On Tue, Aug 3, 2010 at 11:08 AM, Kenneth Marshall <[email protected]> wrote: > On Tue, Aug 03, 2010 at 10:59:15AM -0400, Mike Johnson wrote: > > Would this also ensure that when LDAP finds the matching email in RT's > > users, it'll update the other info to what LDAP has?(essentially > overwriting > > the email address as username that was set when a non-user emails RT) > > > > The function looks up the E-mail address in the LDAP directory > and if it is found looks up the corresponding primary E-mail > address and uses that instead. Then the rest of the ExternAuth > piece populates the other information for the user from the > directory using that E-mail address. > > Cheers, > Ken > > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
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