Kenn, I might not have explained it properly. I want a field that the user can fill in with how much time they worked on that portion of the ticket, I am trusting them to enter the correct data. The TimeWorked field is very easy to overwrite so I want a per-post entry with a total displayed in the ticket summary. Maybe it is possible to do something like that? The 'time worked' value would ideally be a mandatory field in each post.
Regards, Jim -----Original Message----- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: 03 August 2010 16:33 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] MAndatory CF per post Jim, How would RT know how much time that was? If the user is working on the program or problem or design or just thinking about the problem, he won't be in RT hitting "enter" for every minute he is thinking on a ticket and there is no time clock going off to determine how much time the person is spending doing that task. RT will only know of the time the guy signs on, starts a transaction and completes a transaction. You could design a time clock for a ticket and have procedures that require (I don't know how you would *monitor * anyone following such procedure) a person enter a "check-in" time for a ticket and then a "check-out" time. But that just may be trying to put too fine a granularity on the issue. Somewhere down the line, you have to just trust the guy when he says he worked 20 hours on something. Just my opinion, of course. Kenn LBNL On Tue, Aug 3, 2010 at 3:45 AM, Jim Tambling <jim.tambl...@datatote.co.uk>wrote: > Hi all, > > > > Is there a way to enter CF values in each individual post made to a ticket? > What I am trying to achieve is a way of logging how much time an engineer > spends working on each part of a request. The time worked field is no good > to us as we want something that is updated dynamically from each post, so > the managers can view the total time worked on a ticket and the time worked > on each individual post. Is this at all possible? > > > > Regards, Jim > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3046 - Release Date: 08/02/10 18:59:00 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com