Sounds like custom fields to me. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Robert Urban Sent: Wednesday, August 04, 2010 7:23 PM To: [email protected] Subject: [rt-users] form-workflow during ticket creation
hello folks, I'm new to RT. I'd like to set up ticket creation such that tables in an independent relational database (postgresql) can be used to force choices in some fields/menus, and perhaps display information in other fields. Example: my company offers products Product-A, Product-B, Product-C. Product-A has versions "2.11p3", "2.13", "3.0", etc. Product-B has versions "b56-03", "b56-04", "b57-01" etc. I'd like a drop-down menu where ticket creator must choose "Product-A", "Product-B", etc. After she has chosen the applicable product, I'd like another drop-down menu with the appropriate versions for that product. I've done a bit of research and it isn't clear to me if this is possible, or if it is, what RT mechanisms could be used to implement it. Is it possible? If yes, I would be grateful for some pointers to examples/howtos or other tips on how to proceed. I can imagine that the above could be *relative* simple to implement. I can imagine a somewhat trickier scenario, though, in which the ticket creator has to supply a license-ID in a field, after which the menus above (product, version), would be dynamically populated after a DB lookup to determine what products and/or versions were linked to that particular license-ID. Is *that* possible? (well, without getting into nitty-gritty AJAX programming?) thanks, Rob Urban Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com CONFIDENTIALITY NOTICE: The information contained in this email message, including any attachments, may be privileged, confidential and otherwise protected from disclosure. If the reader of this message is not the intended recipient, you are hereby notified that any use, dissemination, distribution or copying of this message, including any attachments, is strictly prohibited. If you have received this email message in error, please notify the sender by reply email and delete/destroy the email message, including attachments, and any copies thereof. Although we have taken precautions to minimize the risk of transmitting viruses via email and attachments thereto, we do not guarantee that either is virus-free, and we accept no liability for any damages sustained as a result of any such viruses. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
