Hi David; What version of RT are you using, if its 3.8.8 then you should be able to change the user name format from lib/RT/Config.pm
With regard to owner script, I am not quite sure what do you mean by " does not allow me to use owner change as it was intended" What does n't not do ?? Roy > -----Original Message----- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Sysadmin > Sent: 06 August 2010 01:55 > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Script Codes > > Is there a cheatsheet of RT script codes? and/or fieldcodes > > Specifically, I'm looking to insert the "Real Name" of the user > assigned to a ticket. (currently inserts username) > > also I'd like to generate the Email notification when the ticket is > first assigned from "nobody" to "somebody" > I'm currently using the owner change script. which sorta works, but > does > not allow me to use owner change as it was intended. > > Thanks, > > David > System Administrator > RNS > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
