I'd like to send an e-mail to our SMS gateway from RT in certain circumstances (tickets created overnight in certain queues). It accepts mails where the subject line is the cellphone number. So, I've created a custom condition, and used Notify Other Recipients with a template like this:
To: [email protected] Subject: 12125551212 New Ticket: http://support.mydomain.com/{$Ticket->id} "{$Ticket->Subject()}" However, by the time it gets to the far end, the subject looks like this: [mydomain.com #234] 12125551212 which upsets the SMS gateway. Is there any way to suppress the subject tag for certain templates? Or do I need to just write a custom action that uses Mail::Sender or whatever? It'd be nice to be able to edit the message layout without having to edit code. The wiki says that the SendEmailAction is built into RT 3.8 but there isn't a Send Email action, so I'm assuming that Notify Other Recipients is the equivalent thing it's talking about. Is that correct? My brief reading of RT::Action::SendEmail suggests that it will ALWAYS add the subject tag... Thanks for any illumination/experiences, Howie Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
