Mike, Thank you very much for the advice. I am now able to authenticate using LDAP when I log a new user into the RT web interface. I followed your suggestion to use the full DN in the value for both the 'user' and 'group' attributes. eg. 'user' => 'cn=John Doe,ou=Some_Ou,dc=example,dc=local', 'group' => 'cn=Some_Group,ou=Some_Ou,dc=example,dc=local', instead of 'user' => 'cn=jdoe,ou=Some_Ou,dc=example,dc=local', 'group' => 'cn=Some_Group,ou=Some_Ou,dc=example,dc=local', >Another question would be, did you attempt the telnet from the RT box?
Yes, I did and was able to. Thanks again, Gene Evans
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
