Start reading here: http://wiki.bestpractical.com/view/OnCreateCheckCF <http://wiki.bestpractical.com/view/OnCreateCheckCF> http://wiki.bestpractical.com/view/DefaultCustomFieldValue <http://wiki.bestpractical.com/view/DefaultCustomFieldValue> http://wiki.bestpractical.com/view/CreatePriorityBasedOnCustomFieldValues <http://wiki.bestpractical.com/view/CreatePriorityBasedOnCustomFieldValues> http://wiki.bestpractical.com/view/AddCustomFieldsValuesToMail <http://wiki.bestpractical.com/view/AddCustomFieldsValuesToMail> http://wiki.bestpractical.com/view/AddCustomFieldstoTemplates
<http://wiki.bestpractical.com/view/AddCustomFieldstoTemplates>There are more examples under: http://wiki.bestpractical.com/view/Contributions <http://wiki.bestpractical.com/view/Contributions>Have fun. 2010/8/11 Sysadmin <[email protected]> > What is the correct syntax for inserting custom field data into scripts and > templates? We have a service queue with a custom field (type of ticket = > locate or repair). > So, I want to create a script to read the type of ticket then dispatch an > email with custom field data inserted in the email i.e. Service # Account# > etc. > > Thanks, > > David > System Admin > RNS > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
