Hi, I want to make the "Time Worked" field a mandatory one with each ticket update. I believe this can be achieved through callbacks. The problem I have is that my perl foo is very limited. I was thinking of using the MandatorySubject plugin as a starting point for my own callback (hacking at it till it works) but not wanting to re-invent the wheel I was wondering if anyone already has something like this in their rt instance, or if someone is willing to lend a hand with it. Regards, Jim
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
