This is awesome and solves my problem! Thanks! Jin
-----Original Message----- From: Konstantin Khomoutov [mailto:[email protected]] Sent: Tuesday, August 17, 2010 2:10 PM To: Jin Fang Cc: [email protected] Subject: Re: [rt-users] RT External Authenticated user permission On Tue, 17 Aug 2010 13:42:16 -0400 Jin Fang <[email protected]> wrote: > I am very new to RT and just finished setting up RT(3.8) working with > external pubcookie authentication. So the user will be created > automatically and logged into self service after passing the > authentication with our pubcookie server. However, I am not be able > to grant and manage user permission/privilege as I can't log into RT > as root user any more(because pubcookie server doesn't store RT root > user information). > > How can I proceed with all the administrative task? I asked almost the same question on the IRC recently (we're using external web auth via winbind), and Kevin Falcone offered a solution: create another virtual host serving the same RT instance and turn off mandatory authentication for it. That worked for me. That is, we have "rt.domain.local" as the "worker" virtual host, on which mandatory authentication via web server is turned on, users are auto-created so it has the problem you stated, and "rt-admin.domain.local" as the "administrative" virtual host which has web authentication turned off and hence permits "normal" logons. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
