Björn,
Yes this worked well and I think I can use this, thank you.
However, how do you list the second custom value? I tried
# <span class="label"><&|/l&>IP:</&>:</span><br />
# <b class="value"><% ($requestor-> SecondCustomFieldValue('IP Address')
|| loc("No IP Address entered for this user")) %></b><br />
But that doesn't work. any Ideas?
Thanks,
David
System Admin
RNS
On 8/16/2010 9:40 AM, Björn Schulz wrote:
Hi David,
I use user CFs and a customized ShowRequestor in
.../Ticket/Elements/ShowRequestor. Not a special service Ticket.
<span class="label"><&|/l&>Phone:</&>:</span><br />
<b class="value"><% ($requestor->WorkPhone || loc("No WorkPhone
entered about this user")) %></b><br />
or
<span class="label"><&|/l&>Room:</&>:</span><br />
<b class="value"><% ($requestor->FirstCustomFieldValue('Room') ||
loc("No room entered about this user")) %></b><br />
Hope this helps
Björn
Am 13.08.10 23:18, schrieb Sysadmin:
Is there a way to " link"custom fields? So, I trying to link custom
field data, so that custom fields like Account #, Customer Equip, Phone
#, that exist in a service ticket and in the user information, will
populate each other, ie in creating a service ticket for a /new
custome/r, the linked custom field data input in the ticket will
populate the user information custom field data. And vice-versa if the
customer already exists, then the ticket, would pull data from the user
information data.
David
System Admin
RNS
RT Training in Washington DC, USA on Oct 25& 26 2010
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RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
