Alister, What we did was grant all the Search privileges (Show, Save, Modify, etc) *Globally to all "Privileged" * Users. This did *NOT* affect Personal Searches. For Groups, it allows those rights *IF AND ONLY IF* they are a *member of said group*. By doing it this way, we saved ourselves a *WHOLE BUNCH* of maintenance.
Just a thought on rights management. Kenn LBNL On Fri, Aug 20, 2010 at 11:24 AM, Alister West <[email protected] > wrote: > > I found my Permission setting and now everything works as expected. > > It was the global config that I needed to change. > > Config > _Global_ > Groups > Privileged > ShowSavedSearches. > > I have updated the wiki to make this more clear. > > http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance > > > Cheers, > > > Alister West <[email protected]> > > > > On 10-08-20 10:58 AM, Alister West wrote: > >> >> Hi, >> >> I have a new install of RT and would like to change the default >> RT-at-a-Glance for everyone. >> >> I followed the instructions on the wiki here and I have it working for >> the root user. >> http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance >> >> >> I created a 'support' group and added 4 users to that group. >> I also created an 'Approvers' group but no-one is in that yet. >> >> I saved my custom query as 'RT System saved searches > My Service >> Requests'. >> >> In Config > Groups > 'Support' > Group Rights >> I added 'ShowSavedSearches' to both the 'System Privileged' group and >> the 'User defined - Support' group. >> >> Unfortunately I get the error "Predefined search My Service Requests not >> found" when logging in as the Support user Phil. >> >> >> Have I missed something simple with my Permissions settings? >> >> >> Thanks in advance, >> >> Alister >> >> >> >> > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
