On Mon, Aug 23, 2010 at 05:36:02PM +0200, Christopher Kunz wrote: > Hi, > > Our RT 3.8.8 installation does not send autoreplies to requestors if the > ticket is opened via E-Mail. If it is opened via the web interface, the > autoreply is sent. The debug log shows the following behavior: > > [Mon Aug 23 15:05:24 2010] [debug]: Working on mailfield To; recipients > are (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:651)
This implies that RT isn't seeing Requestors for that ticket. You may want to show a sample of the email being injected into RT and look at the user record for the user assigned as a Requestor for the ticket. You're also using a custom Autoreply template, and we don't know what you've changed there. -kevin
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