> In Ticket/Update.html, you should look at code that call > /Elements/ValidateCustomFields and do something like this. (i.e. set > check_failure=1;
Looked at this for a couple more hours this afternoon and decided to abandon the ScripAction approach and try to accomplish this via callback instead. Unfortunately, the checks_failure variable is not exposed to any of the callbacks in Update.html like it is in Create.html. That appears to make it very difficult to cause a ticket update to fail from a callback. Is overlaying the entire Update.html file the only way to accomplish this? Was trying to avoid that and the resulting headaches with future upgrades if possible. Any ideas? Thanks, Fran RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
