On Mon, Aug 23, 2010 at 03:27:05PM +0200, [email protected] wrote: > i need to read the ticket content in my script. > > If i have a ticket, is there a way to read the content, > an put it into a var? > > my $ticketContent = $self->TicketObj-> ...some code to get the content... The "content" is a rather vague term in fact. The process of gathering full history of a ticket is described in http://wiki.bestpractical.com/view/AddTicketHistoryToMail
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
