Hi rt-users,
I have created a Custom Field 'Unit' with a new RT install. I gave it the '(?#Mandatory).' validation regex and a possible list of 3 values. I require this field to be filled in before it changes Queue but it seems like it is only checked before the ticket is resolved. I can still update Priority, change Queues, etc. the only restriction seems to be on resolving a ticket. I checked the mailing lists and wiki but can't find anymore information on this. I would like to know if I can block any changes to a ticket until this field is validated. I was hoping I could have a scrip on the ChangeQueue event but I can't workout how to stop a transaction. Has anyone done this before or know an approach I could use? Thanks in advance, /Alister RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
