Hi, I would like to include the text of the resolution comment in an email template. Is this still the recommended method?
http://wiki.bestpractical.com/view/AddLastCommentToMail We're using RT v3.6.2 ... old I know but functional for our needs, so far. Thanks Steve Dr Steven Platt Bioinformatician Health Protection Agency London ----------------------------------------- ************************************************************************** The information contained in the EMail and any attachments is confidential and intended solely and for the attention and use of the named addressee(s). It may not be disclosed to any other person without the express authority of the HPA, or the intended recipient, or both. If you are not the intended recipient, you must not disclose, copy, distribute or retain this message or any part of it. This footnote also confirms that this EMail has been swept for computer viruses, but please re-sweep any attachments before opening or saving. HTTP://www.HPA.org.uk ************************************************************************** RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
