On Thu, Aug 26, 2010 at 05:11:53PM -0600, Sysadmin wrote: > Is there a way to show just ticket history for a customer? Maybe a > ticket tab for the user/customer that would display only tickets for > that customer and show only the replys (not comments or other details > for those tickets) and not the complete user history? So a clean > concise way of viewing the users past trouble tickets. >
You can just type the requestor email in the top search field to chow all it's active tickets. Look there: http://wiki.bestpractical.com/view/ManualSimpleSearch you can also use savedsearches or dashboards, or customize RT to have a dropdown of your customers that point to the corresponding search. RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
