David, Your company sounds like ours. However, we have *all* our users defined as * privileged* and simply put them in different groups (with the same access needs per Queue) and set the privileges accordingly. We get to see everyone. No single user has User privileges and *ALL* have group privileges. It make maintenance of rights SSSSSSOOOOO much easier.
Hope this helps. Kenn LBNL On Thu, Aug 26, 2010 at 4:02 PM, Sysadmin <[email protected]> wrote: > Currently we have RT configured so that support staff are privileged users, > and customers are unprivileged users which Are also part of the "Customers" > group. I'm look for an easy way to search the unprivileged users, RT only > shows privileged users, and groups only let you add or remove users, not > edit the users in the group.RT adds the unprivileged user from the ticket > creation. So it is very easy to accidentally create a bogus user in the > system that is simply created as an unprivileged user. > > Thanks, > > David > System Admin > RNS > > Running RT 3.8.7 > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
