I think its because the $pass value is only generated if the auto password
generation script finds that the email from a new user.
If the email is not from a new user then the script is not activated and
therefore the $pass data is not there
On 31/08/2010, at 1:07 AM, Kevin Falcone wrote:
> On Mon, Aug 30, 2010 at 02:51:48PM +1000, Codatel Lists wrote:
>> &pass= is part of the link to be displayed
>> {{$Transaction->CreatorObj->__Value} is the
>> variable data which the system should fetch
>> On 30/08/2010, at 7:38 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
>> wrote:
>
> I suspect Torsten meant that you already have the decoded password
> stored in $pass (you're printing it in the email you send) so just use
> it in the link too
>
> -kevin
>
>> Why not use: $pass instead of:&pass={$Transaction->CreatorObj->__Value
>>
>> Torsten
>>
>>
>> ----------------------------------------------------------------------------------------------
>>
>> Von: [1]rt-users-boun...@lists.bestpractical.com
>> <[2]rt-users-boun...@lists.bestpractical.com>
>> An: [3]rt-us...@lists.bestpractical.com
>> <[4]rt-us...@lists.bestpractical.com>
>> Gesendet: Sun Aug 29 23:01:02 2010
>> Betreff: [rt-users] Auto Login Link in autoreply with password
>> I am trying to setup my autoreply so that it has a direct link for the
>> requestor to click
>> and he can be logged straight into the RT.
>> I am new to the eco system and have been playing around with it over the
>> past few days.
>> Ive hit a roadblock and am hoping someone can help me out.
>> I have inserted the following into the autoreply template
>>
>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>> It almost works perfectly except for the fact that the password actually
>> goes out encrypted
>> and is pretty useless.
>> this is the link that the requestor gets back
>>
>> [5]http://rt.mydomain.com.au/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb
>> Below is my entire template.
>> Can someone please let me know how I am able to send a clickable link
>> with every autoreply
>> that will take the requestor straight to the ticket on the web.
>> Subject: AutoReply: {$Ticket->Subject}
>> Greetings,
>> This message has been automatically generated in response to the
>> creation of a helpdesk call:
>> "{$Ticket->Subject()}",
>> a summary of which appears below.
>> There is no need to reply to this message right now. Your ticket has been
>> assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this
>> string
>> in the subject line of all future correspondence about this issue.
>> {
>> *RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
>> if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&
>> (!$Transaction->CreatorObj->Privileged) &&
>> ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
>> ) {
>> my $user = RT::User->new($RT::SystemUser);
>> $user->Load($Transaction->CreatorObj->Id);
>> my ($stat, $pass) = $user->SetRandomPassword();
>> if (!$stat) {
>> $OUT .=
>> "An internal error has occurred. RT was not able to set a password for
>> you.
>> Please contact your local RT administrator for assistance.";
>> }
>> $OUT .= "
>> You can check the current status and history of your requests at:
>> ".$RT::WebURL."
>> When prompted, enter the following username and password:
>> Username: ".$user->Name."
>> Password: ".$pass."
>> ";
>> }
>> }
>>
>> {$RT::WebURL}SelfService/Display.html?id={$Ticket->id()}&user={$Transaction->CreatorObj->Name}&pass={$Transaction->CreatorObj->__Value('Password')}
>> Thank you.
>> {$Ticket->QueueObj->CorrespondAddress()}
>> -------------------------------------------------------------------------
>> {$Transaction->Content()}
>>
>> K*hne + Nagel (AG & Co.) KG, Gesch*ftsleitung: Hans-Georg Brinkmann
>> (Vors.), Dirk Blesius,
>> Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnett*, Mark
>> Reinhardt, Jens Wollesen,
>> Klaus J*ger (stellv.), Sitz: Bremen, Registergericht: Bremen, HRA 21928,
>> USt-IdNr.: DE
>> 812773878, Pers*nlich haftende Gesellschaft: K*hne & Nagel A.G., Sitz:
>> Contern/Luxemburg,
>> Gesch*ftsf*hrender Verwaltungsrat: Klaus-Michael K*hne
>>
>> References
>>
>> Visible links
>> 1. mailto:rt-users-boun...@lists.bestpractical.com
>> 2. mailto:rt-users-boun...@lists.bestpractical.com
>> 3. mailto:rt-users@lists.bestpractical.com
>> 4. mailto:rt-users@lists.bestpractical.com
>> 5.
>> http://rt.mydoman.com/ticket/SelfService/Display.html?id=138&user=reques...@email.com&pass=091128365216c001205810ed3po175fb
>
>>
>> RT Training in Washington DC, USA on Oct 25 & 26 2010
>> Last one this year -- Learn how to get the most out of RT!
>
> <ATT00001>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
