Thor, You're the one who determines that. You're the one who grants rights to groups. For a particular Queue, just grant the rights you want each group to have in that Queue. If you're interested, I have some documentation/guides for setting privileges that I can pass along to you for environments where you have basically two types of users; those that make requests and want to know the status and those that support/do the work. Hope this helps.
Kenn LBNL On Tue, Aug 31, 2010 at 7:43 AM, Thorvald Hallvardsson < [email protected]> wrote: > Hi Kenn, > > You got me! You were right. Own Ticket was set for everybody. I don't know > why :). However I removed that and the list is shorter. Just for start I > have only one group. However I'm going to have more of those. Does that mean > if I will have few groups, on that list I will see only people from this > particular group ? > > Thank for your answer. > > Regards, > TH > > > On 31 August 2010 15:37, Kenneth Crocker <[email protected]> wrote: > >> Thorvald, >> >> Apparently, when you granted group rights to that Queue, you granted >> "OwnTicket" to other groups as well. Or even worse, you granted "OwnTicket" >> Globally to some group or role. To shorten that list, you need to be more >> stringent on who can own tickets for that Queue. Check it out. >> >> Kenn >> LBNL >> >> On Tue, Aug 31, 2010 at 3:00 AM, Thorvald Hallvardsson < >> [email protected]> wrote: >> >>> Hi, >>> >>> Sorry if I'm asking stupid question and I presume this question has >>> already been asked, however I don't even know how to compose my search to >>> find the answer. >>> >>> The problem is if I have a group created... like sales or support, and I >>> assigned people to these groups. When I need to reassign the ticket to >>> somebody else, when I go to ticket and people, I can see under owner all >>> emails registered in the system. Is there any way to see only particular >>> emails or emails belonged to the group ? >>> >>> Thank you very much for your help. >>> >>> Regards, >>> TH >>> >>> >>> RT Training in Washington DC, USA on Oct 25 & 26 2010 >>> Last one this year -- Learn how to get the most out of RT! >>> >> >> >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! >> > >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
