Hello.
We are using RT as a tech support ticket tracking system, and in
"connection problems" queue we use custom field of customer number. The
idea is somehow to see previous solved requests for the same customer
number in current request overview screen, or maybe have a link to quick
search with filled CF value of this customer number, so one can quickly
see history for this customer requests without making search and filling
manually thata number as a criteria every time. Is it possible?
--
best regards
RT Training in Washington DC, USA on Oct 25 & 26 2010
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