Is it possible to create templates in RT where I specify the parts of a MIME multipart message?
I've got a working HTML template by adding the Content-type header, but the plain text conversion produced by RT is suboptimal (strips out links, mashes tables). I'd rather provide a nicer plaintext version myself if I can. I was imagining that this might work by me provider the part boundary and then using it, or something along those lines... Has anyone had any success with this? Thanks, Howie RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
