On Tue, Sep 07, 2010 at 08:09:14AM +0200, [email protected] wrote: > Hello, > > can someone explain the different between the Ticket State "new" and > "open" ? >
you can give it the meaning you wan't, but standard RT workflow is: a new ticket comes in -> new some people take or assign it the owner start working on it -> open the owner is waiting for information -> stalled the owner has resolved the problem -> resolved RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
