To list, I have been given the job of finding a way to allow RT users the ability to link to other Web Apps while in RT. For example, I am creating a ticket and when I do create/see a window/link for another Web App (REST??) where I can enter some of the RT info into that App.
Has anyone ever done this? How would I go about having RT do this? A Scrip? Change a screen tab? Thanks for your help. Kenn LBNL
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
