Hi All - In a bit of a bind here. External authentication is working fine -- we are a Novell shop. Right now we have the givenName field which holds a users first name, and the sn field which holds the users last name. RT has the RealName field which I would like to populate with both givenName and sn so I can have the users full name.
Right now we basically have the LDAP uid (first initial last name) field populating a lot of the RT fields...so, we don't really know the first name of users -- which kind of sucks. Here is the code from my RT_SiteConfig.pm: 'attr_match_list' => [ 'Name', 'EmailAddress', 'RealName', ], # The mapping of RT attributes on to LDAP attributes 'attr_map' => { 'Name' => 'uid', 'RealName' => 'uid', 'ExternalAuthId' => 'uid', 'Gecos' => 'uid', 'NickName' => 'carthageNameID', } Is there anything within the RT_SiteConfig file I could do to get a First Name Last Name population in the RealName field? Thanks! -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!