Hi there, We've got RT3 (v3.8.2) tied in to our LDAP here.
When user's e-mail the RT mail address, we quite often get the following message: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ([email protected]). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue Operations. We don't really want to grant Everyone the ReplyToTicket permission. I know why this error is happening here, it's basically because the LDAP e-mail address field defaults to [email protected]. Joe has an alias that he uses, which is [email protected] which is also set up in his e-mail client. So when he sends a request to the RT queue, his address is seen as [email protected], which is not what's in LDAP. This is the default e-mail setup we have here in the work place. We can add an alias ([email protected]) for his user ID in LDAP, but is there a way that RT3 would check the aliases fields in LDAP and then associate incoming requests from the [email protected] alias with the default LDAP e-mail address of [email protected]? I'm hoping this is clear... I'm not the most technical of IT guys. Best Regards, Tom RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
