I'm testing this from user with SuperUser rights so this should not be
permissions related.
I'll try to upgrade in the near future but have another idea:
Is it possible to distinguish between 2 resolve modes in custom condition?
One is when you click "resolve" in the ticket display
(https://rt/Ticket/Update.html?Action=Comment&DefaultStatus=resolved&id=xxx)
and another when resolving from "Basics"
(https://rt/Ticket/Modify.html?id=xxx)
If yes I can use one of the modes as "mute".
Thanks.
Regards,
Sergey Kozhedub
On 09/16/2010 09:32 PM, Ruslan Zakirov wrote:
Hi.
MuteResolve uses transaction custom fields which are kinda new in RT.
Either it's a bug in 3.8.4 or permissions related bug. You should try it
on 3.8.8.
16.09.2010 11:36 пользователь "Sergey Kozhedub" <[email protected]
<mailto:[email protected]>> написал:
Hi Ruslan,
This error occurs in ProcessObjectCustomFieldUpdates subroutine in Web.pm
The code is:
foreach my $id ( keys %{$custom_fields_to_mod{$class}} ) {
my $Object = $args{'Object'};
$Object = $class->new( $session{'CurrentUser'} )
unless $Object && ref $Object eq $class;
$Object->Load( $id ) unless ($Object->id || 0) == $id;
unless ( $Object->id ) {
$RT::Logger->warning("Couldn't load object $class #$id");
next;
}
...
But I'm not familiar with RT internals to check it...
Regards,
Sergey Kozhedub
On 09/15/2010 08:22 PM, Ruslan Zakirov wrote:
>
> Hi,
>
> As far as I can see error is not related to the scrip. Error
happens in
> Web.pm.
>
>> 15.09.2010 2:50 пользователь "Sergey Kozhedub"
<[email protected] <mailto:[email protected]>
<mailto:[email protected] <mailto:[email protected]>>> написал:
>>
>> Hello all,
>>
>> I'm trying to implement MuteResolve
>> (http://wiki.bestpractical.com/view/M...
<http://rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127>)
>>
>> What I'm doing wrong?
>>
>> Condition: User Defined
>> Action: Notify Requestors
>> Template:...
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the m...
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
