Ahmed, Sure. Create a Custom Field and when setting up rights, do NOT grant "ModifyCustomField", just "SeeCustomField" and then apply it to the Queues you want. Then write a scrip that adds the "text value you want" it to have when a ticket is *created*. If you make the scrip on a Queue by Queue basis, you can alter the text per Queue.
Kenn LBNL On Fri, Sep 17, 2010 at 6:09 AM, Ahmed, Mohammed Naweed (LNG-BCT) < [email protected]> wrote: > > > Is there a way of displaying instructions on a ticket. I want to display > some ‘Read only’ text for the user creating the ticket. Is it possible? > > > > Thanks > > *Naweed Ahmed*** > > Consulting Software Engineer > > > > ------------------------------ > > * The information contained in this e-mail message is intended only for > the personal and confidential use of the recipient(s) named above. This > message may be an attorney-client communication and/or work product and as > such is privileged and confidential. If the reader of this message is not > the intended recipient or an agent responsible for delivering it to the > intended recipient, you are hereby notified that you have received this > document in error and that any review, dissemination, distribution, or > copying of this message is strictly prohibited. If you have received this > communication in error, please notify us immediately by e-mail, and delete > the original message. * > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
