On Wed, Sep 22, 2010 at 01:50:38PM -0700, Jon Davis wrote: > Right now, I've got CommandByMail setup and functioning with my RT. The > only issue I have, is > that if I send a command like "status: resolved", it sends the requesting > user a copy of that > email AND the email saying "Your ticket is closed" (the second email being > expected, of > course). > > If there any way to prevent RT from sending along an email that is > CommandByMail commands > only? IE If I were to send commands that the ticket is assigned to X > helpdesk agent, I > wouldn't want the end user to get that also.
Use the comment address for RT instead? -kevin
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