Hi,
This is a quick question whose answer was not clear in the forums.
May be if someone can answer will help in future for others too.
RT should autocreate a ticket and send a confirmation to the requestor
stating that a ticket has been created.
So, does the requestor should be a member of the group or the queue it
is sending onto.
Does it have to connect to LDAP to search if the user exists in the A.D.
Also ($AutoCreateNonexternalUsers ,1) is set, so does it create these
users to RT when you just send an email to the respective queue.
RT cannot bind to LDAP server. I get the below error when i try to bind
to LDAP using ldapsearch.
/# ldapsearch -h midcontinent.local -b "dc=midcontinent dc=local"
ldap_sasl_interactive_bind_s: Can't contact LDAP server (-1)
So, i am trying to see if the email will autocreate tickets and send a
autoreply to the requestor.
I have defined a scrip to Notify on Autocreate to the requestor in the
group which i intend to send the email.
Any help will be appreciated.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
