I'm trying to embed a mailto: HTML code into my ticket creation
template so that the customer can click the link and this will generate
a blank email with the ticket info in the subject that can use for a
reply, that the system can then parse into the ticket. The mail to
address would vary according to the group or queue it was created for.
I tried this:
<A
HREF="mailto:{$Ticket->QueueObj->CorrespondAddress()}?subject=[{$Ticket->QueueObj->SubjectTag
|| $rtname} #{$Ticket->id}] {$Ticket->Subject()}
">To Email RNS about the ticket</A>
While I know this is wrong, perhaps it will give you a better idea of
what I,m trying to do.
Thanks,
David
System Admin
RNS
Running RT 3.8.7
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
