> Dustin, > > Just name the template the same name as the Global template and RT will use > the Queue-specified version of the same named template. For Queue-level > scrips, you can select either the Global template or the ones you have for > just the Queue. > > Thanks for the info Kenn. I will give this a try tomorrow morning.
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
