On Thu, Sep 30, 2010 at 08:23:40AM +0100, Mark Goodge wrote: > By default, RT generates a subject line for outgoing emails in the form of > > [MyOrg #ID] user-subject > > How can I configure RT so that the value for 'MyOrg' is different > for different queues? >
if you're are running RT 3.8.x, you can do that by setting tags in Configuration->Queues->YouQueue, then checks that your template are using $Ticket->QueueObj->SubjectTag RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
