On Sat, Oct 02, 2010 at 04:45:48PM +0330, Payam Poursaied wrote: > Hi all > I have created the following callback in order to add a hyper links which > will be used in conjunction of a mail clients. In other word, my users could > easily click on some links and their mail client would be open with > appropriate "To:" and "Subject:" fields. > > The problem is, when some users (with very limited Rights, i.e. ShowTicket, > Comment) browse the Display page of a ticket, > Ticket->QueueObj->CorrespondAddress() and > $Ticket->QueueObj->CommentAddress() are empty. (although > Ticket->QueueObj->SubjectTag() returns value) > > I could not find anything related to User Rights about above mentioned > methods. Could anyone help?
Do these users have SeeQueue? -kevin > local/html/Callbacks/MyCallbacks/Ticket/Elements/ShowBasics/EndOfList: > > <tr> > <td class="label top"><&|/l&>Action</&>:</td> > <td class="label top"> > <p>win7: > <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress() %>?subject=[<% > $Ticket->QueueObj->SubjectTag() %> #<% $Ticket->id %>]<% $Ticket->Subject() > %>">R > eply</a> > | > <a href="mailto:<% $Ticket->QueueObj->CommentAddress() %>?subject=[<% > $Ticket->QueueObj->SubjectTag() %> #<% $Ticket->id %>]<% $Ticket->Subject() > %>">Comm > ent</a> (Don't use IE) > <br> > other: > <a href="mailto:<% $Ticket->QueueObj->CorrespondAddress() %>?subject=[<% > $Ticket->QueueObj->SubjectTag() %> #<% $Ticket->id %>]">Reply</a> > | > <a href="mailto:<% $Ticket->QueueObj->CommentAddress() %>?subject=[<% > $Ticket->QueueObj->SubjectTag() %> #<% $Ticket->id %>]">Comment</a> (Don't > use IE) > </p> > > </td> > </tr> > <%ARGS> > $Ticket => undef > </%ARGS> > <%INIT> > </%INIT> > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT!
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RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
