Running 3.8.6 By default for all users, I need to include tickets with a status of "stalled" (as well as "open" and "new") so they show up under "10 highest priority tickets I own" and "Tools/My Day" sections. Will someone let me know what files to create/modify to make this possible?
Thanks.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
