Thanks Kevin, it was an extension issue with it not being loaded properly. That's what I had originally figured but I had the syntax slightly off and now it is working. Anyway incase anybody else runs into this issue for the mailing list archive it's (in RT_SiteConfig.pm with RT v3.8.x):
Set(@Plugins,qw(RT::Extension::ExtractCustomFieldValues)); > > ------------------------------ > > Message: 4 > Date: Thu, 7 Oct 2010 16:53:25 -0400 > From: Kevin Falcone <[email protected]> > To: [email protected] > Subject: Re: [rt-users] Upgrading RT 3.8.1 to 3.8.8 > Message-ID: <[email protected]> > Content-Type: text/plain; charset="us-ascii" > > On Thu, Oct 07, 2010 at 04:47:55PM -0400, Joe Vermeulen wrote: >> Followed the README and ran the upgrade path but there seems to be an >> issue with ExtractCustomFieldValues; error below: > > Looks like you installed RT-Extension-ExtractCustomFieldValues but > haven't enabled it as a plugin for the Scrip which is using it. > > -kevin > >> [Thu Oct 07 16:22:06 2010] [error] Require of >> RT::Action::ExtractCustomFieldValues failed.\nCan't locate >> RT/Action/ExtractCustomFieldValues.pm in @INC (@INC contains: >> /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib >> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi >> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl >> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi >> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl >> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . >> /etc/httpd) at (eval 3061) line 3.\n\nCompilation failed in require at >> (eval 2) line 1.\n >> [Thu Oct 07 16:22:06 2010] [error] Can't load Perl file: >> /opt/rt3/bin/webmux.pl for server rt-test.lakeheadu.ca:0, exiting... >> >> I removed RTFM as an extension incase it was causing an error and no >> help. Also checked dependecies with no errors. >> >> RHEL 5.5, MySQL 5.1.51, Perl 5.8.8, Apache 2.2.3 >> >> -- >> Joe Vermeulen >> Lakehead University >> Technology Services Centre >> >> RT Training in Washington DC, USA on Oct 25 & 26 2010 >> Last one this year -- Learn how to get the most out of RT! > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: application/pgp-signature > Size: 195 bytes > Desc: not available > URL: > <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101007/28da6f5a/attachment-0001.pgp> > -- Joe Vermeulen Lakehead University Technology Services Centre RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
