Ken: Can you post the code that you cut and pasted to get a better idea of the problem. Also something that I always fall into , is writing my action code in "Custom action cleanup code:" and forgetting about and leaving "Custom action preparation code:" completely empty, you will need return true ; there.
Roy From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: 08 October 2010 17:25 To: [email protected] Subject: [rt-users] Help with "Correspond" condition To List, I have some code that strips information out of the content and sticks it into a Custom Field. IT works great when I trigger it with an condition set for email create tickets. Every time, it works with no problem. However, when I set the condition for "On Correspond" it does nothing. I want to be able to update that Custom FIeld the same way I create it initially and I figured "On Correspond" was the right condition. Apparently not. I look ed in the TRANSACTIONS Table and I See the Type as "Correspond". So why doesn't the same code (I copied and pasted) that works for a "Create" not work for "On Correspond"? My error messages (which don't make sense since I am user 146 and am a SuperUser) are below: [Fri Oct 8 16:07:44 2010] [warning]: Couldn't enable user 146 (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143) [Fri Oct 8 16:12:51 2010] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1046) Can anyone help me on this? I just need to get the condition right. Thanks. Kenn LBNL
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