Hi, I promise I've searched through http://www.gossamer-threads.com, but either I'm very bad searching, or my question is too stupid (or both!). Setup: RT 3.8.8, RTFM 2.4.2, RT-IR 2.4.4, Apache, RHEL.
I want to create several queues that behave as closely to "Incident Report" as possible, but different ones, so different Groups can see each one of them. So I created the first one, let's say "IR - 1". I add for it the same Ticket Custom Fields that Incident Report has. Just for test, and not have problems with permissions, I give Everyone all permissions on this queue. Then, I go to create a ticket for this IR - 1 queue: - the custom fields do not appear, the entry window is just as a general ticket window - instead of the title "Create a new Incident Report", it shows "Create a new ticket" - I create the ticket, anyway. In "ticket metadata", the "custom fields" tab is empty What am I doing wrong? Many thanks, Carlos RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
