I'm wondering if this is something I should be capable of doing, however
right now it eludes me.
For standard requests which have common subjects, for example, Subject:
CUSTOMER NAME - PHONE NUMBER
I'm attempting to write a scrip which then enables us to replace
ticket's subject with the transaction's subject line, so if say we're
doing an order for a customer, and in this case the order is rejected,
the person who rejected it would add "REJECTED" to the subject: CUSTOMER
NAME - PHONE NUMBER REJECTED.
I'm wondering if there is a way as the subject here says, to extract the
correspondence subject (changed subject from the email reply) and change
the ticket title accordingly...
Has anyone had any success with this?
--
Kris
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
