Kristofer, Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this setting:
*Set($ShowUnreadMessageNotifications, 0); # turn off notice* You'll need to bounce/restart Apache or your VM environment. Kenn LBNL ** On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn < [email protected]> wrote: > Hello, > > I am fairly new to RT, and am trying to get used to using it in my > environment. > > Is there an easy way for me to view which of my tickets have emails that > are unread? I find myself going into the main dashboard, and then checking > tickets multiple times a day to see if they have the header at the top > saying that there are unread messages. There must be an easier way to see > this from the dashboard? > > Thanks, > Kris >
