Hi, You may have a look to
http://wiki.bestpractical.com/view/Customizing in order to customize RT cleanly. You will find much valuable informations in this Wiki. the mailing-list archive is pretty interesting too : http://www.gossamer-threads.com/lists/rt/users/ Regards --- Robert GRASSO System engineer CEDRAT S.A. 15 Chemin de Malacher - Inovallée - 38246 MEYLAN cedex - FRANCE Phone: +33 (0)4 76 90 50 45 - Fax: +33 (0)4 56 38 08 30 mailto:robert.gra...@cedrat.com - http://www.cedrat.com > -----Message d'origine----- > De : rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] De la part > de Vitaly Tskhovrebov > Envoyé : 20 octobre 2010 09:58 > À : rt-users@lists.bestpractical.com > Objet : [rt-users] RT plugin > > Hi. > > > > Ive created additional functionality to the web interface, > but to implement it, I have to add one Javascript file to > Ticket.html and register one function to execute onload(). > Ive did it manually, but it seems to be an ugly hack. > > > > How do I create an installable plugin to handle situation correctly? > > > > Thanks, Vitaly. > >