Steve, Modify the scrip as to who gets the notification.
Kenn LBNL On Thu, Oct 21, 2010 at 9:49 AM, Steve O'Brien <steve.obr...@hdesd.org>wrote: > I can seem to find the right way to accomplish this: > > I have my groups as adminCCs for their respective queues so that they get > notified when tickets get created which is working great, however once a > tech picks up a ticket I do not want everyone getting notified on ticket > correspondence, I see that I can delete that global Scrip but that seems a > bit drastic. Is there a better way? > > > > TIA, > > Steve > > >
