On Fri, Oct 22, 2010 at 11:03:07AM -0400, Jesse Vincent wrote:
>
>
>
> On Fri 22.Oct'10 at 9:34:40 -0400, Josh Narins wrote:
>
> > Class 3 won't be users which are seen via Configuration->Users. I still
> > haven't
> > figured out if they count as "Everybody" or "Unprivileged." I'd like them
> > to be
> > able to view any ticket (although I suspect they will rarely use such a
> > power)
> > so I'm giving them ShowTicket and ShowComment and a few other minor
> > privileges.
> >
> They count as both everybody and unprivileged. I'd strongly recommend
> giving your unprivileged users the right to showticket and showcomment
> on all tickets unless this will ALWAYS be a private-internal RT.
>
Er. That's what I get for replying to email before coffee. I
strongly recommend AGAINST giving your unprivileged users
showticket/showcomment.
-Jesse
