Hello, I am using RT for an abuse desk. I receive loads of reports from AOL's scomp spam reporter in X-Arf format. X-Arf consists of multi-part mime messages reporting the spam and containing the original header information. Ideally I would like to extract some of the headers of the second and third part into custom fields. X-Imp-User is definitely of interest. Currently the subject of the reports is just the smtp server it came from, making managing this a extremely tedious to almost impossible job. Seems X-arf took off as a great reporting tool but no way to mine the reports! I have been using RT-Extension-ExtractCustomFieldValues but it does not appear to be working. I have decided I will 'try' to craft ExtractCustomFieldValues itself to possibly ExtractXarfValues as another extension if need be.
Thank you, Bryan Taylor
