On Wed, Oct 20, 2010 at 10:33:11AM -0400, Ahmed, Mohammed Naweed (LNG-BCT) wrote: > > > I have setup the approval work flow and it is working great expect for one > problem, when I am > creating and ticket, I can see the approval ticket in the links and I can > open it too. The > problem now is I can set to `Resolve' by clicking on the status links. > Even though I am > neither the owner of the `Approval' ticket or has any rights on the > ___Approval Queue. > > Can some body please explain me how to prevent the requestors from setting > the Approval > tickets status to `Resolve'?
You must have ModifyTicket granted too broadly. You probably even want to restrict ShowTicket in __Approval to folks who should be in there (or to the AdminCc/Owner roles). -kevin
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