I don't want my users to be able to see tickets in queues where they don't have privileges. All my users are privileged and AdminCc on one queue or another. I copied my permissions below. There are no groups with rights. Why are people able to view tickets when they have no rights on that queue (aren't Owner, Requestor, Cc or AdminCc)
Everyone: CreateTicket ReplyToTicket Privileged: CreateOwnDashboard DeleteOwnDashboard ForwardMessage LoadSavedSearch ModifyOwnDashboard ModifySelf SeeOwnDashboard ShowSavedSearches SubscribeDashboard Watch Unprivileged: [none] Owner: ModifyTicket ShowTicket ShowTicketComments Requestor: ShowTicket Cc: SeeQueue ShowTicket AdminCC: CommentOnTicket DeleteTicket ModifyCustomField ModifyOwnMembership ModifyQueueWatchers ModifyTicket OwnTicket SeeCustomField ShowOutgoingEmail ShowTicket ShowTicketComments StealTicket TakeTicket WatchAsAdminCc Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Fax: (212) 994-4260 Mobile: (917) 488-6248 [email protected] seniorbridge.com<http://www.seniorbridge.com/> [http://www.seniorbridge.com/images/seniorbridgedisclaimerTAG.gif] ________________________________ SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
