Raise log level to debug and try again after server restart. But most probably you failed to upgrade properly.
Regards, Ruslan. From phone. 2010 11 2 21:35 пользователь "Fadel Kamreddine" <fadel.kamredd...@biond.net> написал: > An idea what is the issue? > > > > Thanks! > > Fadel > > > > *From:* rt-users-boun...@lists.bestpractical.com [mailto: > rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker > *Sent:* October 27, 2010 3:50 PM > *To:* rt-users@lists.bestpractical.com > *Subject:* Re: [rt-users] Couldn't create a ticket group of type 'Requestor' > > > > Fadel, > > You say you migrated the 3.6.4 database over. Did you run the UPGRADE to the > DataBase? > > There are instructions on this in the README for the upgrade. > > Kenn > LBNL > > On Wed, Oct 27, 2010 at 11:10 AM, Fadel Kamreddine < > fadel.kamredd...@biond.net> wrote: > > Hi, > > Current setting is RT 3.6.4 using Oracle 11gr1 and it's running fine. > > We are migrating to RT 3.8.7 on a new server and new oracle version 11gr2 > > We installed RT 3.8.7 and copied all the RT schema to the new database > instance. > > We did a test by using new RT version on existing 11gr1 database and it > worked fine - this proves that the RT installation is fine we presume. > > We can login fine and browse through existing tickets, update existing > owned ticket > but having issues when we need to create , take/assign a ticket and > we cant see the contents of a ticket when it's not assigned > > Errors in rt log: > > > > [Wed Oct 27 15:07:05 2010] [error]: Couldn't create a ticket group of type > 'Requestor' for ticket 79713: Could not create group > (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:989) > > [Wed Oct 27 15:07:05 2010] [crit]: Couldn't create ticket groups for > ticket > 79713. aborting Ticket creation. > (/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm:509) > > [Wed Oct 27 15:07:05 2010] [error]: WebRT: Ticket could not be created due > to an internal error (/opt/rt3/share/html/Elements/Error:82) > > > Any ideas? > > Thanks!