Hi, Probably owner has ModifyTicket right and that gives him right to comment, however it's hard to own a ticket when you can not change status. So you can do this only with a hack.
On Tue, Nov 2, 2010 at 10:18 AM, Michael P. Carel <[email protected]> wrote: > Hi to all; > > I'm trying to configure RT to avoid ticket owner to use Comment instead of > Reply. I already set a policy and removed "Comment on Ticket" in the Group > Policy but still the ticket owner can "Comment on Ticket". Is there anything > I need to removed other that that. > > Thanks, > > Mike > > > > -- Best regards, Ruslan.
